Refund and Cancellation Policy

ALLI Recon is billed monthly, per store, at the prices in the pricing section of our home page. Prices are before VAT, and VAT is added to each invoice. The first 14 days are a free trial, with no card to enter. A store with no orders in a billing period is not billed for that period.

Each billing period is invoiced at its start. The invoice covers that period and is priced on each store's orders in the period before it. Your first invoice arrives when your free trial ends: it covers the month after the trial and is priced on your orders during it. Each invoice is emailed to you with its due date.

An owner of your organization can cancel at any time, from the Billing page in ALLI Recon: choose Pause or end this subscription, tell us why, then choose End my subscription and confirm. The date the cancellation takes effect is shown before you confirm, and we email a confirmation. An owner can also ask us to cancel by writing to us at the address in section 8.

Until the cancellation takes effect, an owner can withdraw it from the Billing page with Keep my subscription, and nothing changes.

A cancellation takes effect at the end of the billing period you are in. Until that day, everything keeps working as before. If you cancel during your free trial, before the day it ends, the cancellation takes effect on that day and nothing is billed. If your subscription is paused, cancelling takes effect the same day.

Once it takes effect, nothing further is billed, nothing new is brought in from your stores, and nothing new is posted to your ledger. Your books stay readable and exportable for as long as your account is open, and nothing is deleted automatically.

Because each billing period is invoiced at its start, your final invoice is the one issued at the start of the period in which you cancel, if that period has one. It covers that last period of service and is priced on your orders in the period before it. No invoice is issued when the cancellation takes effect, so the orders of your last period are not billed, unless you come back within a month (see section 5).

An invoice issued before the cancellation takes effect stays payable after it does.

An owner can pause the subscription instead of cancelling, from the same page. A pause takes effect at the end of the billing period you are in, as a cancellation does. Nothing is billed while it lasts, and it runs until you resume.

Whether you paused or cancelled, an owner can start the subscription again at any time with Resume on the Billing page. If you come back within a month of the end taking effect (within two weeks, if it took effect at the end of your free trial), your first invoice back is priced on your orders in your last period of service, which no invoice has priced yet. If you are away longer than that, that period is never billed.

We do not refund a billing period, or any part of one, when you cancel or pause. Your subscription keeps running until the end of the period you have paid for, and you keep full use of it until then.

We refund a payment in full when:

• we billed you in error, for example an invoice with the wrong amount or one that should not have been issued; or
• the same invoice was paid twice, or a payment reached us for an invoice that was no longer due. We refund the extra payment in full.

A refund returns the whole payment, VAT included. When we refund an invoice we billed in error, it is marked Refunded on your Billing page, and its credit memo is available there.

We pay a refund through our payment processor, back to the card, e-wallet or bank account the payment came from. Our payment processor can return a payment to its source only for a limited time after it was made. If that time has passed, we pay the refund by bank transfer to an account in your organization's name.

Once we send a refund, a refund to an e-wallet, or of a QR Ph payment, usually arrives within a day. A refund to a card can take up to 30 days to appear on your statement, depending on the bank that issued the card.

To ask for a refund, to ask us to cancel, or with any question about this policy, write to hello@allirecon.com. For a refund, tell us which invoice it is (its reference, which begins with ALLI, or its billing period) and what went wrong. We reply to every request.

We may update this policy as our billing changes. When we do, we will revise the date above.