Help

Last updated 30 Oct 2026

Welcome! This page walks you through ALLI Recon step by step, using the exact names you see on screen. If this is your first time here, start at the top and work down: connect your books, connect your channels, then review and post with confidence. The Getting started checklist inside your workspace follows the same order.

Getting around ALLI Recon

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Everything in ALLI Recon lives inside a workspace. One workspace is one set of books, so an accounting firm keeps one workspace per client, and a seller usually needs just one. The top bar takes you to Workspaces, the Audit log (every change, recorded), and Team.

  1. Open Workspaces and pick a workspace, or create one with New workspace.
  2. Inside a workspace, move through the navigation: Overview, Reconcile (with Recognition, Marketplace payouts, Courier COD, Website payouts, Ad spend, and Orders), Reports (with Summary, By product, By category, Returned to sender, Order insights, Tax preparation, and Usage), Export, and Setup (with Connections, Chart of accounts, Products, Workspace settings, and Access).
  3. Follow the Getting started checklist on the workspace overview. It tracks each setup step and links you straight to it.

Good to know

Connections, products, and workspace settings all live under the Setup menu. If you are looking for a setting, start there. Account mapping sits on the Chart of accounts screen, because it is a task you perform on the chart rather than a place of its own.

Your own business details live under Organization in the top bar: your registered name, TIN, address, and where your invoices are sent. The organization name at the top right is a shortcut to the same screen.

The Demo company

The Demo company is a sample business with invented figures, open to every account. Each organization has its own copy, shared by everyone in it, so you can try every step yourself. It shows ALLI Recon with a full set of books: payouts matched to orders, cash on delivery, ad spend, the ledger and every report.

  1. Open Workspaces and choose Demo company, or press Try the demo company on an empty dashboard. The first time, it takes about a minute to set up.
  2. Approve and post payouts, post recognition and ad spend, and re open journals, as you would in your own workspace. One payout has nothing to post, so you can press Mark settled on it, and one shipment is waiting for its arrival to be recorded.
  3. An owner or manager can press Start the sample over to put it back to its starting data.
  4. Press Exit demo to go back to your own workspaces.

Good to know

  • The Demo company keeps its books in ALLI Recon. It never connects to a store, Xero or QuickBooks, it is never billed, and nothing you do there reaches your own books.
  • Where a step needs your own store or files, such as connecting a store, Sync now or an upload, the Demo company says what that step does in your own workspace instead.
  • Auto post stays off in the Demo company.
  • Downloads from the Demo company are marked Sample data.
  • It holds the last 60 days of the sample business. A copy nobody opens for 30 days is removed, and the next time anyone opens the Demo company a new one is set up.

Your workspace overview

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The Overview is each workspace's home: how the store did, in one screen. What you kept leads, with a waterfall from sales through returns and vouchers to net sales, then cost of goods, platform fees, shipping and ads. Beside it are Net sales, Gross margin, orders, Returned to seller, COD awaiting payout and Withholding to claim. Below come what changed, then VAT for a VAT registered store, Money coming in, Fees share of sales, and your products: Top by kept and Losing money. What needs attention follows, when something does.

  1. Choose 7 days, This month so far, Month or Quarter. Each shows the last complete one, compared with the one just before it. This month so far runs from the 1st to yesterday, against the same days of the month before.
  2. Press the comparison button to show or hide the changes, and the channel button to see one channel at a time.
  3. Press a figure to open the report it comes from.

Good to know

  • Every figure is read the way the Profit & Loss reads it, from what posted, so a month here is the same month there. Withholding is never taken from what you kept: it is tax you can claim.
  • Every row of the waterfall says which way it moves: an amount in brackets is taken away and one with a plus is added, so the rows add up to what you kept. The fees by channel add up to the platform fees row.
  • An order that was never delivered was never a sale, so when its payout is approved its sale and its refund are left out of your books, and so are its seller discount and that discount's refund. Its fees and shipping still post. When your returns still include refunds of such orders, posted before ALLI Recon left them out, they show as Cancelled before delivery, and Refunds after delivery is the rest, so the two add up to the returns on your Profit & Loss.
  • Ad spend from a connected ad account that is not in this Profit & Loss shows on its own line under what you kept, with its amount, and is never taken from it. Ad spend that belongs to the ledger you used before a move is listed in your move in pack.
  • COD awaiting payout is cash on delivery for delivered orders that no marketplace statement has paid yet, plus what couriers still owe. Prepaid orders are named on their own line, and orders with no payment method recorded are counted, never guessed.
  • Withholding to claim counts every statement in the quarter, posted or not, the way Tax preparation counts your certificates, and says how much is not posted yet.
  • The VAT band shows Tax preparation's own figures for the period: output VAT, input VAT on marketplace fees with what the marketplace stated and what was worked out shown apart, and the VAT to set aside. It is an estimate from marketplace data, not a filing figure. Sales posted without output VAT are netted per order, so an order sold and refunded in full is not counted.
  • Money coming in shows only amounts a marketplace has dated. When a channel gives no date, its row says so instead of guessing.
  • A product's kept is its sales less its cost and the fees on its orders. A fee on an order with several products is shared by their sales on it. Ads are not in it, so it reads after fees.
  • An order without a cost still counts in sales, and the gross margin card says how many are waiting for theirs.
  • A workspace that moved to ALLI Recon books, or away from them, shows each ledger's figures apart, as the Profit & Loss does, and never adds the two together.

ALLI Recon books

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No accounting software? ALLI Recon can keep the books for you. It sets up a standard chart of accounts for the workspace and records every payout, fee, cost of goods and ad charge you approve, so there is nothing to connect and nothing to map. This option is new: it is built, and no seller uses it yet.

  1. When you create a workspace, answer Do you use accounting software? with No, keep my books in ALLI Recon.
  2. Answer Is your business registered for VAT? The chart includes the VAT accounts only when it is. Not sure? Choose No; you can change it in Workspace settings, and registering later adds the VAT accounts.
  3. Connect a marketplace, then review payouts and approve them as usual. The journal heading reads Proposed journal for ALLI Recon books, and each approved journal is recorded in your books.
  4. Read your profit under Summary in Reports. It comes from your books, with one column for each store you sell on, and its last line is Store profit (before other business expenses): rent, salaries and the rest of what the business spends never reach ALLI Recon.

Good to know

A workspace that has not posted anything yet can switch to these books in Workspace settings, and a seller's overview offers it too: No accounting software? Let ALLI Recon keep the books. with a Keep my books in ALLI Recon button.

To correct a journal in your books, use the same re-open button as anywhere else. ALLI Recon voids the journal in your books itself, so there is nothing to void by hand and nothing to tick.

To re-open several posted payouts at once, choose Re-open posted journals above your payouts list, select them, give a reason and confirm. Each one is re-opened exactly as it would be on its own page and goes back to review, ready to be approved and posted again.

The chart is fixed: accounts cannot be renamed or added. You can read it under Chart of accounts in Setup.

When you get an accountant, the owner can move these books to Xero or QuickBooks: in Workspace settings, press Move these books to Xero or QuickBooks. The books close on the day you move, and Open the move pack lists the balances to enter in the new ledger as one journal dated that day. Cash in bank, inventory, prepaid advertising and advertising payable come from your own records instead, because ALLI Recon sees only part of what moves through them. The last day of a month makes the cleanest start, but you can move on any day. Nothing in the closed books can be re-opened afterwards, so a correction to them is an adjusting entry in the new ledger, and the workspace does not move back.

A workspace that already posts to Xero, QuickBooks or a spreadsheet can move into these books too. In Workspace settings, press Change destination, then Review a move into ALLI Recon books. Only the owner can move, and the move cannot be undone. The screen shows the balances it carries in, from ALLI Recon's own records of what is still in flight: each channel's clearing and what couriers owe. They post into the books as one opening journal, #1, dated the day you move, against Opening balances. The first day of a month makes the cleanest start, but you can move on any day; anything not yet posted posts into the books with its own date. Everything posted before the move stays in the earlier ledger and can no longer be re-opened here, so a correction to it is an adjusting entry there. ALLI Recon posts nothing to the earlier ledger: Open the move in pack lists the balances to clear there, and the Summary shows the two ledgers under their own headings, never added together.

The cost of a sale stays in the same ledger as the sale. A sale the earlier ledger already recorded keeps its cost of goods there: ALLI Recon never posts it into the books, where it would sit apart from its sale and neither ledger would show a true margin. The move lists the cost it can price, by delivery date, in the move in pack, for your accountant to post in the earlier ledger beside its sales, and cost that is added later for such a sale is listed there too, the next time anything posts. A sale that posts into the books takes its cost with it, as before.

Connected ad spend posts into these books too, one journal for each ad account and day: Advertising, against Advertising payable, or against Prepaid advertising for a prepaid account. A day can post once it is four days old, because the ad platform revises a day for two or three days after the ads run. Press Post on Ad spend, or switch on scheduled posting and settled days post on their own at 5:00 AM Manila time, daily or weekly as you choose. Ad spend follows its sales: a day whose sales are in the ledger you used before moving into these books stays with that ledger, and the move in pack lists it for your accountant, as the move pack does for the days your books hold when you move out. If the platform revises a day after it posted, open the day on Ad spend and press Re-open this day: ALLI Recon voids its journal and the day is ready to post again.

These books are management records. They are not books of account registered with the BIR, and they do not replace the books your business is required to keep.

Connect Xero

Xero is where your journals end up. Connect it once per workspace and ALLI Recon can post your reviewed payouts straight to your books. No re-typing, no copy-paste, no late-night encoding.

  1. Open your workspace, then open Setup and choose Connections.
  2. In the Xero section, click Connect to Xero and approve access in Xero.
  3. You return to ALLI Recon automatically. The card shows Connected and pulls in your chart of accounts.
  4. Added an account in Xero later? Click Refresh from Xero to make it mappable.

Good to know

The connected card shows your Xero tenant ID (a long code) rather than your company name. That is normal; it is how Xero identifies your organization.

Map your chart of accounts

The mapping is your safety net. It tells ALLI Recon exactly which Xero account each kind of line posts to, and nothing can post until the required accounts are mapped. Five minutes here saves hours of cleanup later.

  1. Open Setup, then Chart of accounts, and click Account mapping.
  2. Map the three Special accounts first: Bank / clearing for the net deposit, Suspense for unclassified lines, and Reconciliation variance for the rounding plug. These are required for every payout.
  3. Map the optional groups you use: COD Clearing for COD, Product COGS, Inbound freight COGS, and Inventory for COGS, and COD Receivable and COD Remittance Loss for shortfalls.
  4. Click Save mapping. The banner reads Ready to post when everything needed is mapped.

Good to know

Unmapped groups replace their Post buttons with a Map account link, so a missing mapping can never post money to a guessed account.

Inventory must map to a Current Asset account in Xero.

Connect Lazada

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Connect your Lazada seller account and your settlement payouts flow in on their own, every day. There is a backfill too: pull in months of past payouts so your books start complete, with no gaps.

  1. In Setup, choose Connections, find the Lazada section, and click Connect to Lazada.
  2. Log in and approve access on Lazada. You return to ALLI Recon automatically.
  3. To pull history, use Import payout history: pick a Start date and End date (up to 12 months per range) and click Import payouts.
  4. Need the latest settlements right now? Click Sync now. Results appear under Recent imports.

Good to know

New payouts land in Marketplace payouts as they import, ready for review. ALLI Recon connects Lazada and TikTok Shop today, and reconciles courier COD and website payouts from files you upload. Shopee is not connected yet.

Review and post a payout

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Every payout is checked line by line against the cash that actually landed. ALLI Recon proposes the journal and shows you the variance, but you stay in control: nothing posts to your ledger without a human clicking approve, unless you switch on scheduled posting for that workspace. Scheduled posting is off by default and skips anything with a reconciliation error, an unresolved variance, or an unmapped account. It posts marketplace payouts with their cost of goods, and, on ALLI Recon books, ready delivery days and settled ad spend too.

  1. Open Marketplace payouts (under Reconcile) and click a payout with the Pending review status.
  2. Check the verdict band at the top: Net deposit, Calculated from lines, and Variance. It reads Balanced when the numbers tie.
  3. Review the Payout breakdown lines and the proposed journal below them. The journal heading names your connected ledger: Proposed Xero journal on a Xero workspace, Proposed QuickBooks journal on a QuickBooks workspace, Proposed journal for ALLI Recon books on a workspace whose books ALLI Recon keeps, and Proposed journal on a Sheets workspace.
  4. Click Approve & post and confirm. When it is done, the panel shows Posted to Xero, or the name of your own ledger, with the journal ID (on ALLI Recon books, the journal's number).

Good to know

A payout marked Reconciliation error cannot be approved. The lines do not tie to the deposit within tolerance, so resolve the difference first. A Posting failed payout shows the reason and a Retry button.

Some payouts have nothing to post: every line on the statement cancels out, or there are no lines, and nothing was paid out. A statement that holds only orders that were never delivered is one. Before approval, the panel shows Nothing to post and a Mark settled button in place of Approve & post. Pressing it marks the payout Settled, nothing to post, and nothing is sent to Xero, QuickBooks or ALLI Recon books. The payout counts as reconciled. It cannot be re-opened, because nothing was posted. A payout that paid nothing out but still has a line to record, such as a fee, posts as usual.

To correct a journal that already posted: void it in Xero first, then click Re-open settlement journal, tick the attestation, and approve again. A new journal is posted; the old one stays voided in Xero. ALLI Recon never voids anything for you. A posted COGS journal has its own Re-open COGS journal button and is not affected by re-opening the settlement.

A Carryover review payout carries a balance from a previous cycle, so it needs manual verification against the bank statement. Click Release for review and confirm the net you verified.

Reconcile courier COD

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COD is where money goes missing quietly. Upload the courier's own remittance report and ALLI Recon reads it with a mapping you confirm once per courier, checks whatever the file lets it check row by row, says plainly what it could not check, totals what should reach your bank, and compares that against the deposit you actually received. Any variance is surfaced right away. When the tie is clean, one click posts the journals to Xero: revenue per delivery date, then the remittance with every courier fee named.

  1. Add your courier once: open Setup, choose Connections, then use Add courier under Couriers.
  2. In Courier COD (under Reconcile), use Upload courier report and pick the courier's remittance export (.xlsx or .csv). The first file from a courier opens its mapping: every column with real samples, what ALLI Recon proposes to read it as, which rows count as collected parcels, and what the file cannot say. Correct it, Check this file, then Use this mapping. J&T Express reads with a built in mapping.
  3. Review the preview of parcels and totals. It says which mapping read the file and whether the fees were proved from the file's own rate and VAT columns or taken on the courier's word. Then click Confirm & ingest.
  4. Open the report and read the tie: gross COD collected, each fee the courier deducted, and the Derived net that should have reached your bank.
  5. Use Record deposit and enter the amount exactly as it appears on your bank statement. A clean tie says so plainly; any variance is shown with its direction and amount.
  6. When the tie is clean, click the post button, which names your connected ledger: Post to Xero on a Xero workspace and Post to QuickBooks on a QuickBooks workspace. ALLI Recon posts one delivery journal per delivery date and then the remittance journal against your deposit. A report whose deposit does not match its derived net can still post, but first you decide how to treat the difference (a receivable the courier owes back, a write-off, or a bank charge). The treatment you choose is named on the journal.

Good to know

The deposit is always yours to enter; ALLI Recon never fills it in from the file. That independence is what makes the reconciliation honest.

The same cash can never be counted twice: every parcel's waybill is checked against reports already saved, and a duplicate upload is refused with the colliding waybills named.

A mapping only checks what the file supports. A report whose fees ALLI Recon could check against the file's own rate and VAT columns is marked as proved from the file; one whose fees it had to take as written is marked as on the courier's word, at every step where you approve something.

If a report was read with the wrong mapping, open it and use Remove report while nothing from it has posted. Its parcels are freed and the file can be uploaded again under the corrected mapping; the removal stays in the audit trail with your reason.

COGS for a courier report posts separately; see Products and COGS below.

Orders

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Keeps what each order contained. A connected Lazada store pulls its orders in automatically each day, and you can upload your own order export as well. This is what makes COGS possible: marketplace statements carry no quantities and courier reports carry no SKUs, so your order lines supply both. It never changes your revenue, and it doubles as a per-order check against what your settlements and courier reports say each order was worth.

  1. Open Reconcile and choose Orders.
  2. With a connected Lazada store, recent orders arrive on their own. Click Sync now to fetch the latest without waiting for the daily sync.
  3. To upload instead, click Download template and fill one row per product line: Order Number, SKU, Quantity, Line Amount. Then choose the file and click Import CSV.
  4. For a single order, use Add one order, enter its lines, and click Save order.
  5. Review Needs a look below the upload: it lists orders whose amounts do not agree with the settlement, orders with no settlement yet, and orders settled on both channels.

Good to know

Re-uploading an order replaces its earlier lines, and the automatic pull replaces an order's lines the same way when Lazada's copy changes. Every replacement is recorded in the audit log. An order whose COGS has already posted is never changed by an upload or by the automatic pull; re-open that COGS journal first, then upload again.

The list of differences is informational. Nothing here blocks posting, and ALLI Recon never adjusts either side to force a match.

Products and COGS

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Add what each SKU costs you, and ALLI Recon computes your cost of goods sold per payout. Product cost plus inbound freight makes the landed cost, and that is what posts. Real margins, not guesswork.

  1. Open Setup and choose Products.
  2. Use Add a cost for one SKU, or Import from CSV with the Download template file for many at once.
  3. Click a SKU to see its full cost history and update its cost, or set its Category on the row for the By Category report.
  4. On a payout, the Cost of goods sold panel shows the computed COGS. Click Post COGS to record it in Xero.
  5. On a courier report, COGS posts separately from the sales journals: open the report and click Post COGS in its Cost of goods sold section. One journal per report, dated the last delivery date.

Good to know

Costs take effect today; there is no date field. Changing a SKU adds a new dated cost and keeps the history, and the SKU's page shows every dated cost with the current one marked.

A SKU with no cost on file is excluded from COGS and listed in the panel. It is never counted as zero, so your COGS is never silently understated. The Products list shows those SKUs first, so you can add the missing cost from one place.

A sale whose product has no cost on its delivery day still posts its revenue. It stays on Sales without a cost until you add the cost, and then its cost posts dated beside the sale: a delivery day's with that day, and a payout's or a courier report's when you click Post the cost that arrived on its page.

If the sale's period is locked in your ledger, the cost is never moved to another date. It is listed for your accountant to post by hand, and ALLI Recon never posts it itself; the screen links to the list with See the cost for your accountant.

Courier COGS needs your order lines, since courier reports carry no SKUs. An order shown as waiting for order data is fixed on the Orders screen; a SKU with no cost on file is fixed here with a new cost; an order costed on the marketplace-payout channel needs nothing, its cost already posted with the payout.

COGS posts on its own, independent of the payout itself.

Website payouts

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Selling on your own site through Stripe or PayMongo? Upload the settlement file and those payouts go through the same careful review and posting flow as everything else. One process for all your channels.

  1. Open Website payouts (under Reconcile) and click Connect source, giving the source a label you will recognize.
  2. In Upload a website payout, enter the date, reference, and Net deposit (₱), attach the settlement CSV, and click Upload & reconcile.
  3. Click Review payout and continue exactly like any other payout.

Good to know

The CSV holds four columns: Order ID, Gross, Fee, Refund. The net deposit you type in the form is the figure the file is reconciled against, so take it from your processor or bank statement.

Report options

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Summary, By product and By category under Reports each have options above the figures. Every option starts off, and none of them changes a figure: they add a column, show each line as a share, or show or hide rows.

  1. Tick Percent of sales to see each line as a share of the report's first line: net revenue on the Summary and gross sales on the ALLI Recon books profit and loss, with the margins under the profit. On By product and By category it shows each row's share of revenue.
  2. Choose Previous period or Same period last year under Compare with. The report shows the total, the period compared and the change. A period with nothing in it says No records for this period rather than showing zeros.
  3. On the Summary, tick Show zero rows to list the lines that came to nothing, and Account codes to see the account each line posts to. On ALLI Recon books, Hide zero rows leaves out the lines that came to nothing, and Account codes lists the accounts under each line.
  4. Press Save layout to open the report this way every time. Your layout is yours alone, and it applies in every workspace you open.

Good to know

  • A download carries what you added: the comparison, the shares and the account codes. It always lists every row, whatever the zero rows option shows on screen.
  • A link to a report carries its options, so the person you send it to sees what you saw, whatever layout they have saved.
  • Comparing shows one total at a time. To compare a single platform, choose it first.

Order reports

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Returned to sender and Order insights under Reports read what your marketplaces say happened to each order: which parcels came back, which orders were cancelled or returned, and how long delivery and payout took. They count the orders placed in the period you choose, and open on last month.

  1. Open Returned to sender to see the parcels that left your store and came back: the rate for each marketplace and month, why they came back, which products and couriers, the value of the goods, and what the settlements charged.
  2. The On the way column counts parcels not yet delivered or returned, so a recent month's rate can still rise.
  3. Open Order insights for cancellations and for returns and refunds by reason and product, and the time from order to delivery and from delivery to payout.
  4. Choose a marketplace above either report to see one at a time. Use Download for every product and every parcel, with each parcel's tracking number.

Good to know

  • TikTok Shop cancels a parcel whose delivery failed and names the failure as the reason. Those orders count as returned to sender, not as cancellations.
  • Couriers are recorded from 07 Oct 2026, as each order is pulled. Orders pulled before then read Not recorded.
  • Each order shows the status its marketplace gives it now. The day a parcel came back is not stored, which is why orders count by the month they were placed.
  • Lazada states no delivery time. For a cash on delivery order, payment at the door stands in; Lazada prepaid orders have no delivery time.

Prepare for your tax accountant

Tax preparation under Reports gathers what your tax accountant asks for, for one month or one quarter: gross sales by channel, output and input VAT when the business is VAT registered, the percentage tax base when it is not, and the tax each marketplace withheld, with the BIR Form 2307 certificates to expect. It is preparation data. It does not file anything with the BIR, and your accountant decides what to declare.

  1. Open Reports and choose Tax preparation. It opens on the last quarter that ended.
  2. Choose another quarter or a month under Period.
  3. Use Download for an Excel, CSV or PDF copy to send your accountant. Every copy carries the same notice as the screen.
  4. When a marketplace sends its BIR Form 2307, compare it with The certificates to expect. The download has a column to tick as each one arrives.

Good to know

  • Each figure says where it came from: as stated by the marketplace, as posted to your books, or worked out by ALLI Recon at 12/112.
  • Sales count in the period they were delivered in. Returns, refunds and discounts count in the period they were settled in.
  • Sales posted without output VAT are netted per order: an order sold and refunded in the same period counts only what was not refunded, so an order cancelled in full is not counted. The Overview's VAT band uses the same figure.
  • The figures count only what has posted, and the report says how many settlements in the period have not posted yet. The certificates to expect are the exception: they count every statement, posted or not, because each certificate covers them all.

Billing

Your subscription and invoices live under Billing in the top bar. There is no free trial: an owner subscribes before your first store is connected or your first file is uploaded, and the first invoice is issued then. Invoices are issued at the start of each billing period; you can download each one as a PDF for your records and settle an issued invoice online with Pay now, which opens a secure checkout run by our payment provider.

  1. Open Billing from the top bar. An owner presses Subscribe, checks the price shown for each store, and agrees. Each issued invoice has Download PDF beside it.
  2. Press Pay now on an issued invoice, then Open the payment page to pay by card, QR Ph, GCash, Maya, GrabPay or ShopeePay. The page confirms by itself once your payment lands, and a confirmation email follows. Owners and managers can pay.
  3. Keep your Billing details (registered name, TIN, address, VAT status) current under your organization settings, so your invoices carry the right information.

Good to know

  • An organization created while the free trial was offered keeps its 14 free days: its first invoice is issued 14 days after its first store.
  • An invoice that is not paid by its due date pauses changes until it is paid, and every screen and every download keeps working. If your organization has not paid an invoice yet, nothing new is brought in from its stores while changes are paused. Pausing a store stops its billing from the next billing day.
  • A store added during a billing period is billed on the next invoice for the rest of that period, from the day it was added.
  • A payment that does not go through changes nothing: you are only charged when the provider confirms, and the invoice simply stays payable.

Sign-in security

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You can ask ALLI Recon for a second step at sign in: your password, and then a number from an authenticator app on your phone. It means a stolen password on its own is not enough to reach your books.

  1. Open Account in the bar at the top, find Sign-in security, then choose Show me the code.
  2. Scan the square code with an authenticator app on your phone. Any app works, including Google Authenticator, 1Password and Authy. If you cannot scan it, type the line of letters underneath into the app instead.
  3. Type the number your app shows and choose Turn on the second factor. From then on, signing in asks for that number after your password.

Good to know

  • You can tick the box at sign in to skip the number on that browser for thirty days. You still type your password every time. To undo it everywhere, open Account and choose Forget the browsers I trusted under Sign-in security.
  • The numbers change every thirty seconds and depend on your phone knowing the correct time. If every number is refused, set your phone clock to update automatically and try again.
  • The second step is optional. If you skip it, you can add it later from Account; if you have it on, you can turn it off from the same place, which asks for a number from your app first and sends you an email saying it was done.
  • If you lose the phone, write to hello@allirecon.com. We will confirm who you are and turn the second step off so you can set it up again. There is no list of backup codes to keep, on purpose: a code list is one more thing to lose or to have taken. If you never set the app up, resetting your password from the sign in page is all you need.
  • Resetting your password asks for the number too, once you have set the app up. A reset link on its own cannot change your password, which is what makes the second step worth having.

Can't find what you need? Email hello@allirecon.com. We read everything.